Information Technology Services

BVU Box 2978
610 West 4th Street
Storm Lake, IA 50588

ITS phone: 1-800-248-4462

2Fix phone: 1-712-749-2FIX

2fix@bvu.edu

Welcome to Information Technology Services (ITS)

The Information Technology Services (ITS) staff deliver and manage technology based tools and services that support the mission of educating students at Buena Vista University. The ITS department includes the services below. Click here to view the BVU ITS organization chart.

Support Services

2FIX (Help Desk)

Provides walk-in, email, phone and web-based support for issues related to computers, software, printers, network and phones.

Matt Huddleston
Help Desk Technician
x2365

Tyler Klobassa
Service Desk Manager
x2363

Teaching & Learning Technology Center (TLTC)

Provides walk-in, email, phone and web-based support for issues related to academic technology, such as online courses, classroom technology, individualized and/or group training on software, including Angel, Collaborate and Microsoft Office.

Chris Anderson
Director, Support Services
x1884

Jay Benedict
Manager, TLTC
x2359

Stephanie Frank
Course Administrator
x1882

Kayleen Grage
Academic Project Coordinator
x1889

BVU Information Desk

Serves as central switchboard for the BVU campus and includes services such as Lost & Found and general information about upcoming events on campus. The Information Desk is located in the Forum. If you wish to speak to someone about a support issue, please contact the Help Desk at 712-749-2FIX or 1-800-248-4462.

Event Technology

Provides support and equipment maintenance for all major BVU events, including ACES speakers and performances, the American Heritage Lecture Series, and holiday festivities.

Matt Tudor
Manager Event Technology
x1252

Charlie Ziemann
Events Technician
x1242

Mail & Printing

Offers a full range of postal office functions, including sending and receiving packages from FedEx and UPS. Also serves as the campus print shop for large projects that involve professional production of a copies. 

Daniel Newcomb
Mail & Printing Specialist
x2360

Administrative Technology

Supports the Enterprise Resource Program upon which all business operations of BVU rely. BVU is in the process of migrating from POISE to Jenzabar CX/JX.

Jane Besaw
Senior Systems Analyst
x2385

Janet Cedar
Office Manager
x2354

Allison Janssen
Web Applications Analyst
x2357

Matt Wellendorf
Programmer Analyst
x2382

Stephanie Wilhelm
Director, Administrative Systems
x2387

Network Infrastructure & Operations

Supports the central network in terms of architecture, security, wired, fiber and wireless connectivity, disaster recovery and the phone (Voice Over Internet Protocol-VOIP) system.

Casey Godfrey
Systems Administrator
x2358

Bob Kenny
System Administrator
x2364

Scott Wunschel
Network Engineer
x2388

 
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