Get Help
Services
Below is a list of services, useful information, and tutorials that can help you resolve any technical questions you may have.
- Contact 2fix
- Contact the 2fix help desk for assistance with technical issues.
- BVU Support Desk
- Log in with your Outlook username/password. Please review all help articles that are related to your issue. If you cannot find a support article, then create a ticket. (If you need help with creating a ticket, review this document.) A technician will be in contact with you about your issue.
Passwords
Outlook
Network Connectivity
Printing
Information for Graduating Students
Voice Mail
- Personalizing Voice Mail
- Forwarding a Call Directly to Voice Mail
- Wallet-Sized Instruction Card of Voice Mail Commands [.pdf]
- 2-Page Voice Mail Quick Reference Card [.pdf]
- Complete Voice Mail User's Guide [.pdf]
Telephony
- Telephone Reference Guide [.pdf]
- 4620 User Guide [.pdf]
- 4602 User Guide [.pdf]
- 3626 Wireless Phone User Guide [.pdf]
Poise
- POISE on the iPad and Mac [.pdf]
Service Outages
If you notice any BVU websites or programs acting oddly, please let us know as soon as possible!
- BVU website down for maintenance 12/23/11 from 10:30AM to 10:45 AM
- Thu, 22 Dec 2011
- Service Outage - November 8, 2011
- Tue, 8 Nov 2011
- Proxy Server Down November 7 from 2:00 AM - 7:30 AM
- Mon, 7 Nov 2011
- ICN Planned Outage November 4th 12:01 AM ~ 2:00 AM
- Fri, 4 Nov 2011
- Internet Service Interruption - Saturday afternoon (Sept 24) - Update
- Sat, 24 Sep 2011